Returns & Customer Service
You may exchange for a different size within 7 days from date of purchase. Exchanges of sizes are only possible if the item is available. Please ensure when measuring your finger, you are measuring your knuckle, to ensure the ring will fit over your whole finger.
Please note: Customers will be responsible for all postage and re-postage. We do not refund delivery charges, or the cost of returning products except when a product is received faulty.
Any items not thoroughly packaged to avoid damage during shipment will not be accepted. Items must be sent via a method that is trackable.
Kyoti Design cannot be held responsible for goods that may be lost or damaged during return shipping.RETURNS POLICY
We do not offer refunds or store credits on sale items or earrings.
If the product is received faulty we will fully refund or replace the piece including any postage costs incurred by you. Returns must be notified via email to firstname.lastname@example.org, within 2 days of receiving your order & must include a photo of the fault, a description of the fault & also proof of purchase. The faulty item must be received back within 14 days of the purchase date to be replaced, refunded or repaired. The item must also be returned in original condition with swing tags, packaging & also unworn.
Once your return has been received, your refund, exchange or repair will occur.
Wear and tear over time is normal & is not considered a fault. The jewellery and crystals are delicate and should be handled, stored & cleaned carefully (see below ‘care of jewellery’). If you find that your jewellery has a manufacturing fault, we will happily repair, refund or exchange your item providing the item has been purchased within 6 month. An email must be sent to email@example.com with proof of purchase, a photo and description of the fault, for the return to then be approved by Kyoti design jewellery.
Please note: Earrings cannot be exchanged due to health regulations. There are no exchanges or refunds on sale items, including the exchange of ring sizes.
Sale items are priced to clear so please choose carefully as we don’t accept returns on sale items. Under Australian Consumer Law we’re not required to provide a refund or replacement on sale items if you change your mind. This includes change of mind in regards to the size or fit of your jewellery.VARIANCE IN CRYSTALS & CLARITY
All crystals are individually hand picked, each with their very own characteristics. Each piece may vary slightly from the image on the website. Unfortunately, we are unable to exchange for a different piece.CARE OF JEWELLERY
We recommend you follow a few guidelines to ensure the longevity of your jewellery.
-Store each pieces of jewellery separately to avoid scratching
-Store jewellery away from heat or direct sunlight
-Remove jewellery when washing hands or using any harmful substances such as cleaning product
-Do not wear jewellery in the ocean, swimming pools or while showering, as chlorine & extreme heat can damage the stones.
- Refer to Rituals for proper care instructions.PRE ORDERS
With all styles available for pre-order, we will note the date of dispatch from our warehouse. Please note, this date is subject to change due to any unforeseen circumstances. If the delivery is delayed, you will receive an email from KYOTI quoting the new delivery date.SHIPPING
For orders placed within Australia, we use Australia tracked Post and you can choose to add signature on delivery, Orders are packed and sent with 3 - 5 days, however I try my absolute best to ship and pack the same or following day.
Flat rate of $25 for orders under $300 and FREE for orders $300 or above. Shipping is through Australia post and can take between 3 - 20 days. Delivery time will vary depending on the country that you are ordering from. If for any reason extra postage & handling or taxes may occur upon arrival for international orders, this will be at the customers expense. Please email firstname.lastname@example.org with any enquires. If you country doesn't have specified shipping, please email me so I can add it for you.CONTACT