General Wear & Care

Your Kyoti jewels are thoughtfully handcrafted, infused with meaning, and designed to be treasured for years. To honour their spirit and preserve their beauty, we recommend the following care rituals.

How do I best care for my Kyoti jewels?

Each Kyoti piece is intentionally crafted and energetically charged—designed to be worn with reverence. To preserve their essence and protect the materials, we suggest these mindful care practices:

Avoid wearing your Kyoti jewels while swimming, showering, exercising, or doing household chores. Contact with salt water, chlorine, perfumes, creams, hairspray, and cleaning agents can dull the metals and affect the energy and integrity of the stones.

Please remove your jewels before sleeping or engaging in physical activities. Let them be the final touch as you dress with intention, and the first thing you remove as you wind down. Silver is delicate—necklaces may stretch or kink during rest, and rings, cuffs, and earrings can bend or warp under pressure.

Treat your Kyoti treasures with love and presence, and they will journey with you for years to come.

How should I store my Kyoti jewels?

To protect their energy and preserve their beauty, store your Kyoti pieces in a cool, dry place away from direct sunlight, moisture, and dust. The box your jewels arrived in is designed to be their sanctuary—perfect for safekeeping.

We suggest gently wiping your jewels after each wear with a soft cloth to remove natural oils and residue, helping prevent tarnish and maintain their sacred shine. Treat them as you would any treasured ritual item—with care and intention.

How can I clean my Kyoti jewels?

We recommend using a high-quality silver polishing cloth to gently restore your sterling silver jewels' natural shine. Silver and brass will naturally tarnish over time—this is a normal reaction to body oils, heat, and everyday elements, not a flaw. A regular polish will help renew their lustre and energy.

For gold-plated pieces, avoid over-polishing, as it can wear away the delicate layer of gold and cause fading. Always treat your Kyoti jewels with softness and respect—they carry not just beauty, but meaning.

Can I wear my Kyoti jewels in water?

We don’t recommend wearing your Kyoti pieces while swimming, showering, or during daily tasks like washing your hands or cleaning. Water—especially salt or chlorinated—along with products like sunscreen, perfumes, and soaps, can compromise both the metals and the spiritual integrity of your jewels.

Gold plating is particularly delicate and may fade with exposure to moisture, chemicals, and over-polishing. Please remember, gold plating is a beautiful but impermanent finish—honour it with care and intention.

How can I prevent my Kyoti jewels from tarnishing?

Tarnishing is a natural part of your jewels' journey—silver and gold-plated pieces may darken or fade over time as they interact with air, moisture, and the energy of your environment. This isn’t a fault, just a sign they’re well-loved.

To slow this process, avoid direct contact with perfumes, hairspray, deodorant, and skincare products. Always remove your jewels before applying them.

We recommend storing your pieces in an airtight container or their original Kyoti box, and gently wiping them with a soft cloth between wears to remove oils and residue. A quality polishing cloth for silver or gold is a beautiful investment to keep your jewels glowing and energetically vibrant.

My Kyoti jewels look different to the photos—why is that?

Every Kyoti piece is lovingly handmade using natural materials, so you may notice subtle variations in stone colours, inclusions, oxidisation levels, and textures. You might even spot tiny tool marks—signatures of the human hands and heart behind each creation.

These nuances aren’t flaws—they’re part of what makes your jewel truly one of a kind, just like you.

If you feel something isn’t right, please reach out to us within 14 days of receiving your order at hello@kyoti.com.au and we’ll be here to help.

Preserving the Magic

Semi-Precious & Precious Stones

Many Kyoti pieces feature precious and semi-precious stones—each with its own energetic resonance and care needs.

Please avoid exposing your stone-set jewels to water, humidity, or products like perfumes, creams, or cleaning agents, as these can compromise the stones' integrity and appearance.

Stones such as Opals, Apatite, Emeralds, and Moonstones are especially delicate. Opals, being porous, are particularly sensitive to moisture and may shift in colour or clarity if exposed to water or stored in humid spaces like bathrooms.

Treat each piece with mindfulness, and your jewels will remain as radiant as the day they found you.

Huggies

Kyoti huggies are designed to sit snugly and securely—but with wear, they may loosen slightly over time. If your huggies no longer clasp as they should, the post may simply need realigning.

To fix this, gently lift the very tip of the post upward so it aligns once more with the clasp.
Avoid forcing the hoop open from the front or pushing down on the post—this can damage the delicate hinge and post mechanism.

A soft touch and mindful handling will keep your huggies in harmony for years to come.

Cuffs

To preserve the strength and beauty of your Kyoti cuffs, avoid bending or stretching them open and closed. Instead, gently slide them onto your wrist from the narrowest part—along the side—without forcing the shape.

Repeated flexing can weaken the band and compromise both its structure and the integrity of the stone settings.

Please also be mindful not to catch your cuff on surfaces or clothing during wear, as this can cause irreparable damage that isn’t covered under warranty.

Treat your cuffs with care, and they’ll remain a powerful part of your adornment ritual.

Gold Plating

Gold-plated Kyoti pieces are best reserved for intentional, occasional wear. Over time—and especially with frequent use—the delicate layer of gold will begin to soften and reveal the base metal beneath. This is a natural process and not considered a fault.

To preserve their golden glow, avoid wearing your gold-plated jewels in water, and keep them away from perfumes, hair sprays, and skincare products. Gently wipe your pieces with a soft cloth between wears to keep them radiant.

Warranty, Returns & Exchanges

We want you to feel completely aligned with your Kyoti jewels. If something doesn’t feel right, we’re here to help—simply reach out to us at hello@kyot.com.au

Can I return my order?
Please choose mindfully when purchasing your Kyoti piece, as all sales are considered final and we do not offer refunds. However, for items purchased at full price (excluding earrings, bespoke, custom pieces, and ring dishes), we’re happy to offer a store credit if the item is returned within 14 days, unworn, and in its original packaging.

Final Sale Items
All pieces purchased during sale periods or using a promo code are final sale and cannot be exchanged or returned.

Earrings & Bespoke Pieces
Due to hygiene and the custom nature of certain items, we do not offer returns or exchanges on earrings, bespoke designs, or custom orders.

If you have any concerns, or need assistance, please contact us within 14 days of receiving your order—we’re here to support you with care.

Do you offer a warranty period?

Yes—we stand by the craftsmanship of our pieces.

All core Kyoti jewels crafted in sterling silver or gold plating are covered by a 6-month manufacturing warranty from the date of purchase.

If you experience an issue with your jewellery within this period, please reach out to us at hello@kyoti.com.au for support with repairs, returns, or warranty claims.

What does the Kyoti warranty cover?

Our warranty is designed to honour the integrity of our craftsmanship—but like any sacred object, your jewels also need mindful care.

We offer a manufacturing warranty that covers repairs due to faults in workmanship only. This does not cover:

• General wear and tear

• Tarnishing or fading of plating

• Accidental damage (including chips, cracks, or dropped stones)

• Loss or theft

• Damage caused by misuse, impact, or improper care

• Items altered or repaired by another jeweller (this voids the warranty)

We recommend following our [jewellery care guide] to extend the life of your Kyoti pieces and keep their energy—and beauty—strong.

For support, contact us at hello@kyoti.com.au

Need a different size?

We understand that finding the perfect fit is important. If you’ve chosen the wrong size, we’re happy to offer an exchange—simply return your piece unworn and in original condition within 14 days of receiving it. You will be responsible for all of the shipping costs. 

If your correct size isn’t available, we’ll issue a store credit for future use.

Not sure of your ring size? Refer to our [Kyoti sizing guide] before placing your order, or reach out—we’re here to help you find your fit.

Orders, Shipping & Packaging

We aim to process and dispatch your Kyoti order within 3 business days. During peak periods or sale events, please allow up to 7 business days for your order to be sent.

Each piece is carefully packaged with intention, arriving in our signature black-on-black Kyoti box—designed not only to protect your jewellery, but to reflect the soul of the brand.

You'll receive a shipping confirmation with tracking details as soon as your order is on its way.

Where do we ship?

We ship both within Australia and internationally, bringing Kyoti’s sacred symbols to souls across the globe.

• Australian Orders:
  Sent via Australia Post with options for standard or express shipping.

• International Orders:
  Sent via Australia Post (standard), or you can upgrade to DHL Express for faster delivery.
  To request a DHL upgrade, please email hello@kyoti.com.au before placing your order.

Every order is tracked and lovingly packaged to arrive safely—and beautifully.

Free Shipping

Enjoy Free Express Shipping within Australia on orders over $200 AUD, and for our international Kyoti collectors, we offer Free Express Shipping on all orders over $500 AUD.

Your sacred adornments are always tracked and carefully packaged—wrapped in meaning, ready for their journey.

Express Shipping

All Kyoti orders are shipped via Express Post as a standard.

We aim to dispatch in-stock items within 3 business days, and you'll receive tracking details once your sacred pieces are on their way. Please note, shipping time is in addition to our processing time.

If for any reason we’re unable to fulfill your order via Express Post, we’ll contact you promptly.

Tracking Your Order

Once your order has been dispatched, you’ll receive a confirmation email with your tracking number.

We encourage you to follow your parcel’s journey via Australia Post. Once shipped, it becomes the customer’s responsibility to monitor the delivery.

If something goes wrong in transit, we’ll work with the courier to investigate the issue. However, please note: Kyoti cannot compensate for lost or stolen parcels confirmed as delivered.

Delivery Timeframes

Once your order has been shipped, here’s what you can expect:

• Express Post (Australia): 2–3 business days

• International Shipping: Up to 5 weeks, depending on destination and customs

Please note, these timeframes are in addition to our processing time of up to 3 business days.

Packaging Your Order

All Kyoti pieces are lovingly wrapped in either a Emerald green velvet pouch or a branded Kyoti gift box, in keeping with our signature Black on Black aesthetic.

If you've ordered multiple items, they may be packaged together to reduce waste—but rest assured, each jewel is carefully protected.

If your order is a gift and you'd like separate boxes for each piece, simply leave a note at checkout or email us at hello@kyoti.com.au after placing your order.

Can I update my order?

If you need to make a change, please contact us at hello@Kyoti.com.au as soon as possible with your order number and the update you'd like to make.

Once your order has been shipped, we’re unable to make changes to your items, address, or delivery details. Kyoti is not liable for orders shipped to an incorrect address due to customer input or for delays caused by postal carriers or international customs.

International Orders
We do our best to ship worldwide, however, there are a few countries we are unable to deliver to due to shipping restrictions.

Who do we ship internationally with?
All international orders are shipped via Australia Post Express. Please allow up to 5 weeks for delivery, as customs clearances and international transit times can vary.

If you require a faster service, DHL Express is available for an additional fee. To upgrade, please email our team at hello@kyoti.com.au before placing your order.

International Customs & Duties

We want your Kyoti jewels to reach you smoothly, wherever you are in the world. Please note that any customs duties, taxes, or import charges are the responsibility of the recipient and are not covered by Kyoti.

These fees vary by country, so we recommend checking your local customs guidelines before placing your order. Thank you for understanding—your support helps us keep sharing Kyoti magic across the globe.